Creation of a Seamless Omnichannel Retail Experience for a National Customer Base

Client

Health and Wellness Franchisor

Challenge

  • To increase online sales transaction values.
  • To streamline and automate back-end order management systems.

Solution

  • Optimisation of orders across channels previously siloed between multiple systems.
  • Identification of a management platform that provides enterprise-grade capabilities.
  • Unification and automation of sales channels to supplant manual order inefficiencies.

Impact

  • Use of omnichannel system helps execute critical sales processes with ease and fewer expended resources.
  • Effective use of the management platform creates a seamless customer journey across all channels and provides a personalised and engaging user experience.
  • Use of automatic control systems which offer suggestions or recommendations for related products leads to increased sales transaction values.

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