Personal Debt Management & Credit Repair Company
- To improve data access capabilities of staff to allow for status updates and information-sharing.
- To engage and communicate with clients on case matters in a timely manner.
- Streamlining of existing data management platform.
- Unlocking of data and sharing capabilities of platform to increase connectivity among staff.
- Design of a customer journey campaign and interaction schedule.
- Use of efficient data management platform provides information and insight on clients.
- Use of efficient data management platform improves staff productivity, allowing them to better focus on client care.
- Creation of a customer journey campaign enables automated client alerts and updates, short query response times and staff work queues.