Building a Streamlined and Scalable Practice to Enable and Prepare for Unprecedented Growth

Client

Financial Services Company

Challenge

  • To scale the financial services practice in preparation for rapid growth.
  • To streamline efficiencies and processes for cost-saving and productivity.

Solution

  • Deployment of integrated solutions incorporating CRM and workflow automation to rapidly evolve in line with new initiatives and business development.
  • Prioritisation of customer service to provide unparalleled experiences leveraging continuous innovation, testing and competitive pricing.
  • Redesign of business activities and identified problems to reduce repetition and time lag and to improve speed of service delivery.

Impact

  • System connectivity facilitates growth and scalability and enables the practice to be more responsive to external influences such as industry-wide changes, legislative amendments and falling commission revenues.
  • Improved customer engagement dramatically increases customer satisfaction and loyalty.
  • Redesign of business processes helps to focus on driving more value to clients while reducing the costs to serve.

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